The Massachusetts Manufacturing, Construction, and Financial Services Guide To IT Support Services And Fees

What You Should Expect To Pay For IT Support For Your Small Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

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Read This Guide and You’ll Discover:

  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
  • 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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IT Buyers' Guide

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See what other business owners are saying about us…

Citara Has Become an Integral Part of Our Team

When I came on board, we were using a different managed services provider. Their help desk guys were great, but at the end of the day, when it really mattered, the service was just lousy and more of their time was spent pointing fingers and giving misinformation than fixing our issues.

Citara has become an integral part of our team. They know about problems before I do and are already working on fixing them. Citara Systems helps plan and budget for future needs so we can be proactive instead of reactive. They also work with our other technology vendors on our behalf to keep our environment as healthy as possible.

Finally, Citara Systems brings innovations that benefit our company to our attention so that we can work more productively. I honestly don’t have a single thing that I could say would make their service better than it already is.

Kristina Iovine
Operations Manager
Central Steel and Supply Co.

Citara Systems Continually Delivers IT Management Services for My Firm that Goes Above and Beyond Our Expectations

I have known and worked with Citara Systems for over 20 years. Citara Systems continually delivers IT management services for my firm that goes above and beyond our expectations and when compared to my knowledge of other providers of similar services in the industry, Citara is tops!

Citara Systems takes a more than just business minded approach to working with us because they understand how the IT services and products Citara delivers will best integrate with the services we provide our biggest asset our clients and for the overall direction of our firm.

Citara keeps us up to date on new technology that is going to support what we do, and helps us integrate that technology seamlessly so there is no interruption in our day to day operations.

I highly recommend Citara Systems for any business looking for an upgrade on their IT management and support services, especially if they want peace of mind in this highly technical and crucial area of their business.

David Gordon
Partner
Darmody, Merlino & Co., LLP

A Company like Citara Systems Deserves More than 5 Stars!

We have been using Citara Systems for a while now and it has been an absolute pleasure. Citara has always handled every issue or IT venture with open arms and with the most professionalism, responsiveness, and experience.

As a business owner myself it is extremely hard to find companies who care about your business as much as you do, Citara treats every project like it is for their own company.

I strongly recommend using Citara to anyone who needs personal and professional expertise in a world where IT is growing so quickly. You will not get a more friendly staff that puts their clients first like Citara does. A company like Citara Systems deserves more than 5 stars!

Tommy Evangelista
Vice President
E. J. Paving Co.