Our vendor management service works with third-party vendors to help you reduce bottom-line expenses and present you solutions determined by which hardware and software suppliers will work best to suit your needs.

Already have IT vendors in place?  No problem. Citara Systems will work with your current vendors on any issues that arise.  If, for example, you have a phone issue, just create a ticket with Citara Systems and we’ll call your phone vendor and work the issue to resolution.

Increase Your Company’s Efficiency

Let us be your go-to solution.

We all have that one person in the office that people turn to whenever they have a problem with their technology. You may even be witnessing a decline in performance from them because of this. Those people who become the office “hero” often get burnt out quickly and see their performance diminish because they spend most of their time arguing on the phone with vendors.

You need a central point of contact that can handle all these issues and solve them effectively and efficiently. The IT professionals at Citara Systems are proud to provide this service as a part of our flat-rate managed services contract. Having us aboard can free you and your office hero up so that you can focus on the administration of your business.

It also helps that we’re fluent in technical jargon, so vendors are less likely to point fingers because we can often tell them the solution they need to implement.

With our Vendor Management service, we take a physical inventory of all of your hardware and software along with serial numbers, warranties, registrations, licenses, and configurations, keeping them documented for easy access.

This helps limit downtime when something breaks or is damaged. Anytime you need a new piece of hardware or software; or are simply having a problem with a particular part of your IT, we are here to help. Since we have this information on hand, we will take the time to handle the relationship with the necessary vendors on your behalf. When we’re done, we will inform you of what was done or is expected to be done in real time.

While your IT is essential to your business, it can be a headache that you don’t need. Feel free to contact us at (281) 378-5007 or simply fill in the form to have one of our professionals contact you.

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The Massachusetts Business Owners’ Guide To IT Support Services And Fees

What You Should Expect To Pay For IT Support For Your Small Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

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