VoIP vs. Traditional Phones: What’s Best For Growing Businesses?

If you’re running a growing business in New England, you need a phone system that’s reliable, cost-effective, and easy to manage. The big question is: Should you stick with traditional landlines or switch to VoIP (Voice over Internet Protocol)?

What Is VoIP?

VoIP lets you make phone calls over the internet instead of through traditional phone lines. You can use VoIP on a desk phone, computer, or smartphone, anywhere with a stable internet connection.

VoIP Features You’ll Love:

• Use your business number on your cell phone or laptop
• Voicemail sent to your email
• Easy call forwarding and auto-attendants
• Video calls and team messaging all in one place

What Are Traditional Phone Systems?

Traditional phone systems run through physical phone lines. They’ve been around forever and are known for being stable, but they don’t offer much in terms of flexibility or features.

Why Businesses Are Moving Away From Landlines:

• High setup and maintenance costs
• No remote or mobile access
• Limited features
• Hard to scale as your business grows

VoIP vs. Traditional Phones: Key Differences

1. Cost

VoIP is usually cheaper. You don’t need bulky hardware or maintenance. Most features are included in one monthly fee. Traditional phones can cost more upfront and over time.

2. Flexibility

VoIP is perfect if your team works remotely or across locations. You can take calls from anywhere. Traditional phones tie you to your office desk.

3. Scalability

Adding new users or locations with VoIP is simple. Traditional systems often require more hardware and time.

4. Call Quality

VoIP offers excellent call quality with a good internet connection. Traditional phones are reliable but less adaptable.

Is VoIP Right For You?

Ask yourself:

• Do I want to cut phone costs?
• Does my team work remotely or in multiple locations?
• Do I want modern features like call forwarding and voicemail-to-email?

If you said “yes” to any of these, it’s probably time to upgrade.

How Citara Systems Can Help

We provide fully managed VoIP services for businesses in New England. Whether you’re upgrading an outdated system or starting from scratch, we’ll make the transition smooth and stress-free.

Here’s what you get with Citara VoIP:

• Easy-to-use phones and mobile apps
• Custom setup for your business
• 24/7 support from a local team
• Integration with your current tools like Microsoft Teams

Ready To Switch to VoIP? Call Citara Systems – Serving New England Businesses

If you’re in Massachusetts, Rhode Island, New Hampshire, Maine, or Connecticut, Citara Systems can help you upgrade to a modern, reliable phone system that fits your business needs. Contact us to get started.