Citara Systems Blog

VoIP Has More Features Than You Thought

VoIP Has More Features Than You Thought

Many small businesses are making the switch to Voice over Internet Protocol (VoIP). VoIP is able to provide many advantages over traditional landlines. Today, we will discuss features that even if you’ve already made the switch, you might not be taking advantage of. 

Find Me/Follow Me Call Routing

This feature is different than the traditional call forwarding you might have. Call forwarding allows you to take your main number, and forward it to a different number, such as your cell phone. However with find-me/follow-me call routing, the ability to further customize this feature is granted. Find-me refers to the ability to receive incoming calls at any location. Follow-me refers to the ability to customize a list. Let’s say you are expecting a very important call, but an exact time has not been arranged and you aren’t sure exactly where you will be. Follow-me allows you to have different phones be dialed, but without having the caller reach out to different numbers. You could have the first two rings hit your office phone, the next ring your cell phone, and then on the fifth your home phone. If the list is finally exhausted with no response, the call simply goes to your voicemail. 

Voicemail to Email Transcription

Whether you’re on vacation, or just receiving a large quantity of calls daily; VoIP has features to simplify your workflow. Voicemail to Email transcription translates voice to text, and displays the voicemail in the form of an email transcription. No more furiously scribbling names and numbers, having to listen to the voicemail multiple times. This also enables the ability to organize your voicemails, or search through them; otherwise impossible without VoIP. 

Auto Attendant

This is one of the not-so-hidden gems with VoIP services. This feature allows calls to be filtered to the correct location. This is done with a menu which the caller will interact with. This is a simple way to make your business instantly more professional.

Conference Calling

While it is not a hidden feature, and most VoIP users know about it -- conference calling can be utilized further than most business owners are aware of. VoIP services allow for managed invitations, “hand raises” and muting individuals. Online conferences cost a monthly fee that might not be necessary with the implementation of VoIP. 

Do Not Disturb

This feature does not need a very in-depth summary -- do not disturb. This feature sounds like it might not have a practical use, after all why would you ignore business phone calls? This feature could be utilized for a number of reasons. You might have a meeting with a very important client, and the last thing you want is your phone ringing and interrupting and throwing off the meeting. Just make sure you remember to toggle this feature back off once you’re done.

If you would like to hear about more features, and information on how VoIP can benefit your business, talk to our experts at Citara Systems by calling (508) 532-0837 today.

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Tuesday, September 17 2019

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