IT Services Done Differently

We're all in this together

We're in this business to help other small businesses grow and move forward.  It's as simple as that.  We're driven by the philosophy that if we help local businesses solve their IT issues so they can become more profitable and successful, then we will inherently grow along with them.  There is no catch, no gimmick, just experience and best practices that we've honed over the years to make our services work for YOUR business needs.

From the desk of Martin Lachance, Partner at Citara Systems

Dear Business Owner,

Hello, my name is Martin Lachance, Managing Partner at Citara Systems.  We've been serving the New England area since 2001.  As a business owner, I feel a lot of similar pain points as you.  Just like you, I know how much of a hassle it can be dealing with IT troubles.  It's expensive, it's time consuming, and it's downright frustrating.  You pay your employees to work, but if their workstations aren't working or the server is unreachable, they can't do their jobs.  

Is your IT provider causing you headaches?
Does it seem like they are constantly chasing the same problems while your users still can't get to their work?  Did you know that most of the day-to-day IT issues you experience can be resolved with just a little proactive maintenance?

IT Support doesn't need to be expensive or frustrating.  That's why it is my personal goal to change the way you think about IT, and here's how:

I will meet with you and compare the results you are getting from you current IT support with the result our clients are getting with Citara Systems.  We will review metrics from our actual client base, their IT costs, and the real cost of lost productivity and its impact on payroll.   I will show you what the results would look like for your business using Citara Systems' approach.  By the end of our meeting you will see a clear difference between your RESULTS and the RESULTS we achieve for our clients!  Yes, it's all about RESULTS!

People ask me, "Aren't you worried about businesses taking advantage of this meeting and just making changes with their current IT partner?"  I'll admit, no.  Companies have tried to do that after we meet with them but it never works out.  Their IT provider states they can do it, makes an attempt, and falls flat.  This is because to provide the level of results I am talking about means that your IT provider has to retool their entire business model.  It took us three years to make this change, hire new people, and change our IT culture and how our employees view IT. A simple change to a few services will not gerenate the results Citara Systems provides its clients.                         

Most business owners are honest people who are frustrated with their current IT.  They just want someone they can trust to maintain their infrastructure so they can focus on what's really important; driving their business forward.  I love seeing my clients succeed, hearing that their profits have gone up and their expenses have gone down.  As my clients grow, my business grows along with them.  It is in my company's best interest to provide the best service possible. I urge you to take advantage of our service, and you'll see that I'm right; we're the best at what we do, and our level of service is top-notch.  Our 98% client rentention rate is a testiment to our passion for excellence. I want to give you a chance to experience it before you risk your money on a whole new IT company.  Once you've seen the results we provide and love it, we'll take great pleasure in welcoming you to the Citara Systems family as another one of our happy, loyal, long-term clients.

Have a fantastic day,

Martin Lachance

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